What is a world without corporations? What is a corporation without an interwoven medley of departments? And what is an array of departments without a group of bean counters at the center – the Finance department? Numbers rule the corporate world – let us see how.
Numbers come in various shapes and complexities – forecasts, budgets, sales, inventory, labor hours, direct cost, indirect cost and many more real and imaginary figures, often fondly referred to as metrics. And newer measures are invented every day – sales per FTE (got you there – stands for Full Time Employee), ratio of seasonally adjusted inventory of items in the warehouse versus the factory shop floor and, in the digital age, clicks on icon-A versus icon-Y on your company website.
While the Finance or Accounts department is the custodian of numbers in a company, they by no means have monopoly over the generation or, more interestingly and intriguingly, the interpretation of these. The Sales department usually takes the lead in showing a positive growth in anything and everything. The Head of Projects will always have you believe that all projects are well under control while repeatedly asking for more money. The HR department can always show you that your department (in fact, all departments) is overstaffed at any point in time, even after the tenth round of layoffs for the year. The best magic is of course reserved for the highest levels such as Board meetings and shareholders briefing, where the uninformed audience (Board members included) is taken on a roller coaster ride and comes tumbling down with graphs and spreadsheets. The hapless individuals are often seen running for their lives after the event!
The power and beauty of data analysis is that the same data can be used to camouflage, sorry ‘reveal’, exactly opposite results. Pundits of analysis will convincingly show you how any data can be shown to align with any position on the 360-degree circus, I mean view, that is such an integral part of the corporate culture. For example, your year-to-date sales might be down 300% this year compared to last year but by showing the figures as a comparison of sales between the same 22.5 hour period (carefully chosen window of time) this year and the previous three years, you could be seen to have achieved a 1200% growth, ‘year-on-year’ to boot!
A simple and effective way to mesmerize people without revealing the plain truth is to divide (sometimes, multiply and add too) basic numbers. It helps a lot if you have categories within categories. If you have a large inventory of slow moving computers in your product portfolio, you combine the sales of several similar (and dissimilar) products and define a new measure called, ‘dollar sales achieved in mid to small devices per marketing dollar spent’ and your managers, staff and others will have no clue as to how you are doing. Another proven method of providing misleading information is to reorganize. An overstaffed services department could quickly be segregated into engineering design, solution development, delivery management, quality assurance (add a PMO – Project Management Office – if you feel like it) with the same (or more!) number of people and it will take several months, if not years, for the organization to figure out that it is the proverbial old wine in a newer, bigger bottle.
In the corporate world, one can add a new dimension to a popular saying – Lies, damn lies and statistics…….. AND Ratios!