“But, what is your Plan-B for this?”
This single sentence could nullify all discussions and decisions painstakingly made over a three hour meeting and render null and void days and months of planning for a new initiative. Hearing this dreaded question in the middle of a discussion is like being handed down the death sentence.
For the uninitiated audience, let it be known that ‘Plan B’ is corporate lingo for ‘alternative solution’ or ‘safety measure’ while attempting to do something new. ‘Rollback strategy’ and ‘failsafe mechanism’ are some alternative references (Plan-B?) to the said terminology.
While planning implementation of a new employee leave/ vacation management system, after hearing the 100-step process, with built-in measures to correct any mis-steps, from the IT department, the HR manager could easily put a spoke by asking, “But, what is your Plan-B?”. The conversation could then go on somewhat like this:
IT Manager: Er….. if you are asking about something going wrong, we have built in measures to correct and recover each step…. And, we…….
HR Manager: You don’t seem to understand. What if the system just does not come up?
IT Manager: We have tested it for three times the expected load and we have mirrored the system for disaster recovery……
HR Manager (looking exasperated): You don’t seem to have taken into account the organizational catastrophe of this system not being available for logging vacation time. What about employee morale under such circumstances?
IT Manager (looking exhausted): M’me, we have gone through these things several times with your team. We all have agreed that your existing paper-based records can be used for some more time, if needed. I am not sure what more we need to do.
HR Manager: But you don’t have a clearly defined Plan-B. Going back to manual records is demoralizing. What if the system fails after all manual records have been destroyed? I must review this with senior management before I can agree to go ahead with Plan-A (your new system).
Thus comes to an end one of many new initiatives in an organization where the introduction of a new system is put on hold or buried in a coffin for lack of an imaginary alternative that is not needed.